Custom Services_Shanghai TM Automation Instruments Co.,Ltd.

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Custom Services
Custom Services
Home Support Custom Services
Service Standards

Technical Consulting and Selection Guidance Technical Consulting and Selection Guidance

Technical Consulting and Selection Guidance
Professional consultation: provide professional sensor and intelligent equipment selection recommendations based on specific customer needs and application scenarios
Precise matching: ensure products closely match customer requirements and avoid resource waste or performance gaps caused by improper selection
Project assurance: provide technical basis and early-stage support for smooth project implementation
Technical Consulting and Selection Guidance

Installation, Commissioning and Training Services Installation, Commissioning and Training Services

Installation, Commissioning and Training Services
On-site installation and commissioning: dispatch a professional technical team to the customer site to complete equipment installation, commissioning, and performance optimization
Hands-on training: provide systematic operation and maintenance training for customer technicians to improve independent operation and maintenance capability
Installation, Commissioning and Training Services

Technical R&D and Custom Services Technical R&D and Custom Services

Technical R&D and Custom Services
Customized development: provide dedicated custom development services for sensors and intelligent equipment based on special customer requirements
Innovation support: provide market-competitive product solutions through continuous R&D and technology iteration
Technical R&D and Custom Services

After-Sales Service Assurance After-Sales Service Assurance

After-Sales Service Assurance
Rapid response: establish a complete after-sales service system to ensure fast response and handling of customer issues
Quality assurance: certified to GJB 9001C-2017, CE, RoHS, and other standards to ensure product quality and reliability
Repair service: provide timely after-sales repair services to protect customer interests
Regular follow-up: visit customers from time to time to understand usage feedback and continuously optimize product and service quality
After-Sales Service Assurance
Custom Service Process
Stage 1
Stage 1
Requirement Communication and Analysis
  • Customer submits requirement description
  • Technical team communicates in depth with the customer to clarify application scenarios, performance requirements, and budget range
  • Issue preliminary technical solution and selection recommendations
Stage 2
Stage 2
Solution Design and Confirmation
  • Provide customized product solutions or system configuration plans
  • Confirm technical details, delivery schedule, and cooperation agreement with the customer
  • Sign the technical service contract
Stage 3
Stage 3
Implementation and Delivery
  • Carry out product R&D/selection, production, and integration
  • Perform on-site installation, commissioning, and performance verification
  • Customer acceptance and signing of delivery confirmation
Stage 4
Stage 4
Training and After-Sales Support
  • Provide operation and maintenance training
  • Issue equipment operation and maintenance documents
  • Establish a long-term after-sales technical support channel, including fault response and regular follow-ups
Stage 5
Stage 5
After-Sales Service Assurance
  • 1. Rapid response mechanism:
  • Set up a 24-hour technical service hotline
  • Respond to customer issues within 2 hours
  • Classify and handle issues according to urgency
  • 2. Quality assurance measures:
  • Provide product quality certification documents
  • Establish a fast handling channel for quality issues
  • Implement a quality issue traceability system
  • 3. Repair service process:
  • Customer repair request → technical diagnosis → repair plan formulation
  • On-site repair or return-to-factory repair → quality verification → customer confirmation
  • 4. Regular follow-up system:
  • First follow-up one month after delivery
  • Quarterly follow-ups
  • Annual customer satisfaction survey
Service Commitment
Response Time
Response Time
Technical consultation: response within 24 hours
Issue handling: response within 2 hours and solution provided within 24 hours
On-site service: arrive on site within 48 hours, except in special circumstances
Quality Assurance
Quality Assurance
All products pass quality certification
Provide a 12–24 month warranty period
Offer lifetime technical support
Service Improvement
Service Improvement
Establish a customer feedback mechanism
Regularly optimize service processes
Continuously improve service quality
Our Service Network

  • Response within 7×24 hours

  • Please call the service hotline:
    021-54265735/6/7/8
Shanghai Headquarters
Liaoning
Beijing
Xi'an
Chengdu
Wuhan
Nanjing
Shenzhen
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